Returns Policy

📋 General Returns Policy

At SBS, we want you to be completely satisfied with your purchase. Here's our returns policy:

• Items must be unworn, unwashed, and in original condition
• Original tags and packaging must be intact
• Returns accepted within 7 days of delivery/collection
• Proof of purchase required (order confirmation or receipt)

✅ Eligible for Return

• Unworn clothing and footwear with tags attached
• Unopened electronics (sealed packaging only)
• Items with manufacturing defects or damage during shipping
• Incorrect items sent by mistake

❌ Not Eligible for Return

• Worn or used items
• Items without original tags or packaging
• Opened electronics or tech items
• Items marked as "Final Sale" or "No Returns"
• Custom or personalized items

Refund Process

Refunds are processed within 3-5 business days after we receive and inspect the returned item.

• Original Payment Method: Refund issued to the same payment method used
• Store Credit: Available as an alternative (faster processing)
• Cryptocurrency: Refunds in crypto may take 5-7 days

📦 Return Shipping

Customer is responsible for return shipping costs unless:

• Item arrived damaged or defective
• Wrong item was sent
• SBS made an error with the order

In these cases, we'll provide a prepaid return label or arrange free collection.

💬 How to Start a Return

Contact us to initiate a return:

• Instagram: @thesbsofficial
• Snapchat: @thesbs2.0

Provide your order number and reason for return. We'll guide you through the process.